Outreach Worker

25 days holiday entitlement

The Shrewsbury Ark is a day centre for the homeless and some of the most vulnerable members of the Shrewsbury community, offering them advice and support in a warm and welcoming environment. The Shrewsbury Ark seeks to help those who feel excluded from society back onto their feet; and it will encourage in its clients the self-confidence and self-sufficiency to be able to secure a place to call home and thrive positively within their community.

The Shrewsbury Ark provides the basic things most people take for granted. Our clients rely on us for warm clothes, bedding, personal items and a hot meal or cup of tea and a chat when they need it. Working with a wide variety of organisations, if our clients want expert advice or intervention, we are here to support them to access the help they need to move forward with their lives. We offer an environment to change positively and develop life skills. The Shrewsbury Ark operates an outreach programme and aims to provide ongoing support when people move into their own accommodation.

The Shrewsbury Ark operates with a team of 7 paid staff (full and part time) and 40 volunteers.

We are looking for an outreach worker who can successfully implement our vision to enhance our services and join our staff and volunteers as we work through this exciting period of change and beyond.

RESPONSIBILITIES OF THE OUTREACH WORKER INCLUDE:

Taking part in meetings with the Ark Manager and staff, to report verbally and in writing on matters relating the Outreach Service, volunteers and clients.

Attending regular Performance Review and Appraisal meetings. The Outreach Worker will also supervise and direct the work of volunteers who support the Outreach role.

Delivering the Service Specification set out in the agreement between SCCA and Shropshire Council, responding to reports of Rough Sleepers in the Shrewsbury area and in Shropshire, and complying with the service standards set out by the Council. This includes keeping in touch with, and following up the support of clients referred to the Outreach Service.

Working with the Ark Day Centre to ensure individuals are supported, including those who have moved into independent or temporary accommodation, those who do not come regularly into the Day Centre and those who are no longer in Shrewsbury who still need support.

Work with the Ark Manager in developing the services provided by the Outreach service so that as many vulnerable people as possible can be helped.

Maintain close working relationships with other agencies so that the services offered by the Charity can be as comprehensive and effective as possible.

Promote the Charity to the public through news media, social media, newsletters, talks, meetings.

Adhere to the principles of Safeguarding Adults and understand and implement the relevant activities to support vulnerable members of the community.

Adhere to the principles of Data Protection best practice. This includes ensuring all required information relating to people accessing the services of the Shrewsbury Ark is accurate, up to date and stored securely for the benefit of their care and the safety of all staff, volunteers and clients.

Maintaining useful data with regards to activity at the Shrewsbury Ark to inform decision making and drive continuous improvement.

Encourage donations, in cash or in kind, to assist the work of the Ark, and ensure that all such donations are properly recorded.

Duties of the Outreach Worker may be adjusted as the current situation may change how The Ark and the support provided to Clients operates in the future.

The Outreach Worker may also be required by the Trustees to undertake any other reasonable tasks or responsibilities within their competence.