Care Coordinator/Admin

28 days holiday entitlement

Job Description: Care Co-ordinator

Reports to: Registered Manager

Purpose of role

To provide high quality homecare services that support the rights of customers to live the lives they choose.

Your role

In collaboration with the Registered Manager you will:

• Efficiently manage the day to day running of the business
• Allocate resources and monitor performance to deliver high quality homecare to customers within budget. 
• Manage all aspects of the staff team and ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely

Manage the safety and quality of the business:

• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care
• Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
• Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
• Be prepared to work flexibly to ensure the safe delivery of the service

Provide a good service to customers:

• Promote the rights of each customer and keep their wishes at the centre of their care and support
• Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
• Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks
• Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
• Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
• Keep all information about customers and their families secure and confidential

Manage staff:

• Manage the staff rotas
• Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
• Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance
• Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

Promote the business:

• Attend external meetings and represent the service in a positive manner
• Participate in the growth and development of the business. Work with the Directors to achieve sales targets and deliver within budget

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

What we are looking for

Essential:

• Previous experience in an admin position
• Previous experience in call handling, conducting reviews, preparing and managing staff rotas with the use of Care Planner and PASS Systems, participating in the on-call rota
• Evidence of success in meeting and exceeding set targets
• Excellent verbal and written communication skills
• Excellent time management skills
• Excellent interpersonal skills
• Detail oriented, fast learner and an active listener to work under pressure
• Self-motivated and able to work as part of a dynamic team
• Edinburgh based

Desirable:

• Previous experience working in the Health & Social Care Sector would be advantageous