Care Co-ordinator

28 days holiday entitlement

Reports to: Office Manager

As one of Edinburgh’s leading providers of home care, Social Care Alba delivers a wide range of care services which help people to stay in their own homes for longer. We are looking for a Care Coordinator to join our exciting, friendly and dynamic team.

Your role

Key responsibilities

Liaising with service users and their families, including:

• Participating in the on-call rota
• Ensuring all SU records are kept up to date
• Recording and reporting Incidents, accidents, or complaints
• Effectively and efficiently handling all emergency on-call issues
• Liaison with other professionals, such as Hospitals, G.P, Social Work, District Nurses and EHSCP

Managing workflow, including:

• Managing and allocating Rotas on Care Planner, or a similar tool
• Attending and contributing to meetings
• Completing admin tasks on time, every time 
• Participating in and contributing to business development
• Updating electronic records on PASS & WORKFORCE

Supporting the Office Manager with:

• Reports and data
• Compliance with the Scottish Social Services Council, and best practice

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

What we are looking for

Essential

·         Previous experience in an admin position

·         Previous experience in the Health and Social Care sector

·         Previous experience in call handling, conducting reviews, preparing and managing staff rotas, participating in the on-call rota

·         Knowledge and understanding of risk management, health and safety and best practices within health & social care

·         Good interpersonal and communication skills, with proven ability to communicate in excellent English across different audiences

·         Detail oriented, fast learner and an active listener to work under pressure

·         Self-motivated and able to work as part of a dynamic team with initiative

·         Excellent time management, planning and organising skills

·         Excellent I.T. skills and knowledge of PASS and Care Planner systems

·         SVQ3 or equivalent qualification in administration

·         Edinburgh based

Desirable

• Qualification in a Health or Social Care specialism

What we offer

People are at the heart of everything we do, so we continue to invest in our staff to ensure you are happy, motivated, well-trained and supported.

·         Guaranteed hours

·         Competitive salary

·         Paid travel expenses to and from the clients

·         28 days paid holidays

·         Great employee benefits (such as Birthday surprises)

·         Full induction training

·         Participation to social occasions and events

·         Access to education and learning resources

·         Opportunities for career development

·         Employers contribution into your pension

·         Support and guidance from our friendly team

·         On-going support with paid specialist training

If you believe you are what we are looking for, you can start your online application by clicking on “Apply”. We are looking forward in meeting you!

If you’re looking for a rewarding and challenging career that makes a difference to people’s lives, then a career in care could be for you.

"The service means I can stay and live at home and not be living in a care home"

"If I didn't have the service, I wouldn't be able to stay at home"