Advocate

SERVICE USER ADVOCATE

Responsible to: HR Manager

Responsible for: Service User Advocacy

Job Purpose: To provide emotional and physical support to individuals and their families.   To facilitate independence by working in a dignified and respectful way.  To support strong staff teams through participation in recruitment and training.

Key Accountabilities

Staff:

Develop strong interpersonal skills and solid relationships.
Maintain administrative systems, confidentially and accurately.

Work effectively both on your own and as part of a larger team.

Develop strong teamwork, effective communication & value diversity.
Support your colleagues by delivering advice and support to service users

Recruitment

Participate in the induction and orientation of staff.

Fostering a safe and secure environment within which staff may develop.

Business Development:

Attend team meetings and training events.

Make recommendations for changes and improvements

Comply with standards set by SCA and your line manager.
Comply with regular supervision and appraisal arrangements.

Collaborate and incorporate ideas and suggestions made by colleagues.

Ensure your line manager is aware of all relevant service delivery developments.

Care Delivery:

Advocate for service users, assisting them to access other resources.

Provide individual care and support to people in their own homes, including:

Access to technology

Help with forging/maintaining community links.

Organise time and resources reflecting the individual needs of service users.

Promote equality, acknowledge individual differences and uphold peoples’ rights

Administrative:

You will be expected to attend all training as required

Keep up to date with SCA policies and procedures as well as relevant legislation

Other:

Develop and maintain positive working relationships
To be an effective ambassador for SCA in all activities

To undertake any other duties as designated by line management.

To have a registration and qualification with SSSC or other registered body

Personal Specification

Skills

To be able to adapt to changing priorities.

Ability to plan and organise your workload effectively.

Communicate effectively in both written and oral English.

Knowledge

An ability to learn new skills and knowledge.

To share and support others to develop their skills and knowledge.

An ability to independently develop your own skills and knowledge.

Experience

Experience in receiving or providing support within a busy environment

Values

Show flexibility in work

Have regard for others and own Wellbeing

Personal Accountability and Responsibility
Responsive to an individual’s care and support

To promote inclusion, compassion, dignity & respect
To be able to work a variety of hours and days to suit the needs of others