Welfare officer

VALUES BASED JOB DESCRIPTION AND PERSON SPECIFICATION

Job Title: welfare officer

Reports to: Registered Manager

Job Overview:

(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)

Implement actions to meet and maintain administrative and financial standards

Assist the development of the philosophy, goals and objectives for the administrative and financial practice

Implement action to meet and maintain administrative and financial standards

Evaluate standards of administrative and financial competence

Location:

Caring Hearts Scotland, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

Working Hours:

Monday to Friday, 9am to 5pm or as directed by the manager.

Responsibilities and Duties of the Job

Role Specific Duties:

To maintain administrative and financial skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice

To provide administrative and financial services for Caring Hearts Scotland in accordance with current best practice

To supervise the administrative and financial services within the service in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from time-to-time

Be responsible for promoting and protecting the welfare of those individuals supported 

Working with Others:

Develop effective working relationships with the other Caring Hearts Scotland employees

Work to establish effective employer-employee relationships

Cooperate with the implementation, evaluation, orientation and induction of all new employees

Support the effective resolution of team conflicts

Leading by Example:

Seek opportunities for personal and professional growth

Personal Responsibilities:

Promote a positive image for the people and employees of Caring Hearts Scotland

Person Specification

Specific Requirement for Qualifications EssentialDesirable

SVQ/HNC/City and Guilds in administrative processes

Communication Skills

Participate in the maintenance of Caring Hearts Scotland management information systems

Attend meetings of Clients and relatives to answer any questions they may have  

Problem-Solving Skills

Systematically solve day-to-day problematical issues which arise

Ensure accurate accounts are kept of all financial transactions

Audit records to ensure compliant with Caring Hearts Scotland policies and ensure that Clients’ rights are protected

Organisational Skills

Maintain Clients’ files, ensuring all documents are obtained following Caring Hearts Scotland policy

Maintain staff files ensuring all documents are obtained following Caring Hearts Scotland policy

Formulate an annual planner of the various billing dates and alerts of meetings

Audit all administrative functions Caring Hearts Scotland quality assurance systems to ensure the service is fully compliant

Specific Requirement for Previous Experience

Experience of working in a similar role

Experience of working with people who have additional support

Knowledge of financial processes within local aut

Value-Based Personal Qualities

Working Together

Involve Clients, family, external agencies & colleagues

Speak up when things go wrong

Respect and Dignity

Understand person-centred care and can demonstrate treating people as individuals and respecting choices

Promoting independence and encouraging appropriate risk taking

Everybody Counts

Ensuring no one is discriminated against or excluded

Understand human rights and impact on care delivery

Facilitating people to ‘speak up’ about concerns and acting upon them

Commitment to Quality of Care

Striving for quality in everything we do recognising and understanding what quality in care means for people using the services

Being accepting about criticism and focusing on improvement

Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

Treating people with kindness

Understanding the importance of empathy in all areas of employment

Understanding the values of others and always providing a caring service

Improving Lives

Focus on how things could be done better and sharing ideas

Understanding of wellbeing and what is important to people using the service

Improving outcomes for people

Ensuring appropriate services are provided for people using the services