Senior - Office Based

Position: Office Based Senior

Job Advertised Internally only.

Business Unit	Caring Hearts Limited	Department	Operations
Version	V.0	Written by	Faith Muyaba
Position Reports to	Lead Coordinator Petra Chiwanza	Location	Paisley

Scope of Responsibility

This post holder will provide leadership to care staff within the service and provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, relevant regulations under the direction of the Manager. To supervise the care delivery within the service. To maintain skills at a current level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date

Essential Job functions

·         Ensure that service users are at the heart of the care delivery and that their wishes and preferences enhance their wellbeing

·         To ensure that all staff contribute to the efficient running of the service, and supervise staff

·         To organise and coordinate care delivery in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager and within the financial plans

·         Ensure that the care service is delivered to service users at the times and for the duration specified in the relevant individual agreement(s) and contract standards

• Be responsible for promoting and protecting the welfare of those individuals supported by the service

·         Develop effective working relationships with other employees within the service

• Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users

 

 

·         Seek opportunities for personal and professional growth

• Work within the SSSC Code of Practice

·         Be registered with the SSSC and work within the Code of Practice

·         Obtain the relevant qualification to remain registered with SSSC if not already in receipt of the qualification commensurate with the role

• Attend statutory training and any other training as directed by management

Basic Qualifications and Job functional Requirements:

Education and Qualifications

 

Essential

·         Good English - Written and Verbal

·         Registered or willingness to register with the SSSC

 

Desirable

 

·         SCQF level 7

·         Supervisory or management qualification as directed in SSSC guidance

 

Skills

 

Essential

 

·         Proficient written skills: Maintain all care plans/care records in accordance with the service policy and audit care records following company policy to ensure compliance

o   Develop and maintain a duty rota to meet the needs of the service users that the service supports

·         Leadership Skills: Ability to induct and orientate new employees to the job role and service

o   Organise and plan supervisions and appraisals for care staff

o   Oversee staff providing service users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom

o   Dispense medication following the service’s policies and procedures

o   Ensure that the staff allocated, and the staff attending each service user, have the relevant skills, knowledge and resources related to the opportunities and needs of that person

o   Communicate any problems, concerns or changes to service users’ family members as needed

·         Communication skills:

o   The postholder should recognise the importance of effective communication within the multidisciplinary team, with service users and their families/friends, whilst recognising people’s needs for alternative methods of communication, and respond accordingly

o   Ensure that each staff member is introduced to the service user before or at the beginning of the first visit by that staff member, and that the service user always knows who to expect at each visit

·         Problem-solving skills:

o   Plan, develop, implement and assess approaches to promote health and wellbeing, whilst recognising and reporting situations where there might be a need for protection.

o   Manage travel delays and staff shortages to fully mitigate the impact on the service user, managing and minimising their distress and insecurity in such situations

 

 

Experience

·         Previous experience of working in a similar environment

·         Previous similar experience of working in a similar supervisory role

·         Experience of working with service users in particular those that may have additional support needs

·         Knowledge of rota planning, ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave is preferable

Additional Skills

·         Computer literacy and entry of data into databases

Additional Information

Hours: 37.5 per week

Base: Head Office Paisley

Salary: £23,500 
(raising to £25,000 on succession of 6 months probationary period)

 

Values-based Personal Qualities

 

Area	Specific Requirement
Working Together	·         Involve service users, families, external agencies and colleagues ·         Speak up when things go wrong
Respect and Dignity	·         Understand person-centred care and can demonstrate treating people as individuals and respecting choices ·         Promoting independence and encouraging appropriate risk taking
Everybody Counts	·         Ensuring no one is discriminated against or excluded ·         Understand human rights and impact on care delivery ·         Facilitating people to ‘speak up’ about concerns and acting upon them
Commitment to Quality of Care	·         Striving for quality in everything we do, recognising and understanding what quality in care means for people using the services ·         Being accepting about criticism and focusing on improvement ·         Being open to new opportunities for learning and identifying the limits of skills and knowledge
Compassion	·         Treating people with kindness ·         Understanding the importance of empathy in all areas of employment ·         Understanding the values of others and always providing a caring service
Improving Lives	·         Focus on how things could be done better and sharing ideas ·         Understanding of wellbeing and what is important to people using the service ·         Improving outcomes for people ·         Ensuring appropriate services are provided for people using the services

 

Organisational structure

 

Employee Signature:                                                               Date:                          

Manager Signature:                                                                Date: